Why your Shopware scheduled tasks are stuck in 'queued'

The admin worker lied to you

In development, tasks run because an admin browser tab is quietly processing the queue. In production nobody has the admin open at 3 a.m. — so the queue simply fills up. Tasks sit in 'queued' and nothing complains.

Run a real consumer

Run the message consumer as a supervised process (systemd, supervisor, a container) with a memory and time limit so it restarts cleanly. Disable the admin worker in production. This is the fix, and it takes fifteen minutes.

Then watch the queue depth

A consumer that dies silently looks exactly like one that is idle. Alert on queue depth and on the age of the oldest message — that catches both a dead worker and one that cannot keep up.

Beware the poison message

One malformed job that throws on every retry can block a queue forever. Configure a retry limit and a dead-letter queue so a single bad order does not stop every other order from being processed.